Shipping policy

At My Freebird Fashion we are committed to delivering your orders quickly and efficiently while ensuring the best shopping experience.

1. Shipping Areas

We ship within the United Arab Emirates and offer international shipping

International orders may be subject to customs duties or local taxes, which are the responsibility of the customer.

2. Delivery Time

Within the UAE: Delivery takes 1 to 3 business days.

International Shipping: Delivery times vary by country, typically ranging from 5 to 14 business days.

Shipping times may be affected during holidays or peak seasons.

3. Shipping Fees

UAE Delivery: Free

International Shipping: Costs are calculated based on the order’s weight and delivery location.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment’s status.

5. Shipping Delays & Issues

We are not responsible for delays caused by shipping carriers or circumstances beyond our control, such as weather conditions or customs clearance.

If your order is delayed beyond the estimated time, please contact us for assistance.

6. Order Receipt

Please ensure your shipping address is accurate to avoid delays or mis deliveries.

If an incorrect address is provided, additional charges may apply for reshipment.

If the customer is unavailable to receive the package, the courier will attempt re-delivery or hold the package at the nearest collection center.

7. Damaged or Lost Orders

If your order arrives damaged or is missing, please contact us within 48 hours of receipt with clear photos of the damaged item.

We will review the issue and offer a suitable resolution, such as a replacement or refund.

8. Customer Support

For any shipping inquiries, please contact us at 
info@myfreebirdfashion.com

or +971 50 771 5772.

Thank you for shopping with us!